Refund Policy
At CrestVPN, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a straightforward refund policy outlined below.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all new subscription purchases. If you’re not happy with our service within the first 30 days, simply contact us and we’ll issue a full refund — no questions asked.
🔄 Refund requests must be made within 30 days of the initial purchase date.
2. How to Request a Refund
To request a refund, please contact our support team and be sure to include your account email and order reference number to help us process your request quickly.
3. Refund Eligibility
You are eligible for a refund if:
- The request is made within 30 days of your original purchase.
- You have not violated our Terms and Conditions.
- Your payment was made through a supported payment method.
4. Non-Refundable Situations
We do not offer refunds in the following cases:
- Requests made after the 30-day refund window
- Renewals of existing subscriptions
- Accounts that are suspended due to abuse or violation of our Terms
- Payments made using cryptocurrencies or prepaid/gift cards (unless required by local law)
5. Third-Party Purchases
If you subscribed through a third-party provider (e.g., App Store, Google Play), their refund policy applies. Please contact them directly to request a refund.
6. Processing Time
Once approved, refunds are typically processed within 5–10 business days, depending on your payment method and financial institution.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be updated on this page, and your continued use of the service implies acceptance of those changes.